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FAQ

MY ORDER INCLUDED MULTIPLE ITEMS.  WHY DID I ONLY RECEIVE ONE?

When a customer purchases multiple items, there are many times when we utilize different distribution channels to fulfill the order.  Because of this, your items will be shipped separately.  You may receive one before the next.  Please don't panic! If you don't receive them all at once, please be assured they will get to you as quickly as possible.


HELP! I ORDERED AN ITEM BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL.

There are many online email providers whose SPAM filter are pretty high.  Please check your SPAM folder to see if your confirmation ended up in there.

MY ITEM HASN'T ARRIVED YET ...

Sometimes if we ship to a country other than our own the package can take awhile to process through your country's customs.  As soon as your item clears customs it is handed off to a local carrier to deliver to your address.  You should be able to see this information by using the tracking information we provide. We have a delivery guarantee for our items so please be assured your item is on its way and will arrive soon.

I WANT TO RETURN MY ITEM.  WHAT'S YOUR REFUND AND EXCHANGE POLICY?
 

Please view our refund/exchange policy here for a full breakdown: https://survivalexperts.net/pages/refund-policy

WHAT IS YOUR SHIPPING POLICY AND DELIVERY TIMES?

Please view our refund/exchange policy here for a full breakdown: https://survivalexperts.net/pages/shipping-policy

DO YOUR PRODUCTS COME WITH A WARRANTY?

In general we do not offer a warranty on our products beyond our return/exchange period.  If it is beyond that period we recommend contacting the manufacturer directly instead.

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